APP FAQ

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1) Q: using one of the 3 account types my device gets past the login screen but that’s it. What’s up?

A: The App is designed to work with most current devices with modern web browsers and updated device operating systems

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2) Q: I don’t have a Facebook/Twitter/Google Account how can I register?

A: Any Trained Battle Buddy will gladly walk you through the process and get you registered.

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3) Q: I am concerned with the information I provide.

A: No data is kept stored on our server but forwarded to our appointed trained Battle Buddy member(s)

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4) Q: Tell me about registering and how long should it take?

A: Registering is a onetime process and should not take more that 10-15 minutes at most to complete. Once you have completed registering Select the submit button located at the bottom. A notification window will appear “SUCCESS Data Saved you will be contacted soon.” From there you can choose to log off or view our Calendar of Events.

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5) Q: I can’t find the submit button or where is the remaining registration page?

A: The App is designed so you can easily scroll up and down the page.  The Submit button is located towards the bottom of the registration page.

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6) Q: Why does the process of selecting information to enter seem a little tedious?

A: Some specific information is required on behalf of the user in order to tailor our services to that request or need.

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7) Q: The Preferred Preference for pairing doesn’t allow for the non-service member supports and Trained Battle Buddy. Why?

A: That’s correct our Veteran’s have the choice who they would liked to be paired with Enlisted or Officer or No preference. Trained Battle Buddies those not seeking Assistance but former military veterans providing Assistance are trained in providing that quality of assistance.

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8) Q: Is there a chat or connect option that would link you to the SMEs or your paired Battle Buddy?

A: The App was designed to register and connect our Veterans to a range of services our organization provides.

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9) Q: Is the calendar going to only have BB events or any local stuff? Will there be any links or connections to other resources?

A: For now our APP’s Calendar of Events will mirror our website’s Calendar of Events pertaining mostly to the local Southern Maryland region. This could change as we grow. Most links will be kept to a minimum and hosted on our website where if you decide to become a member, you will have access to our members resource library.

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10) Q: I just logged off the App but I noticed I am still logged into my Google account.

A: That’s correct you will need to log or sign off your provider as well.

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